We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in USA will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On all orders
No questions asked return policy
We're always there for you
Worry-free shopping
Everything is good, thx seler, recommended for everyone
The Chinese do not cease to surprise with the high quality of the goods. Not only execution, but also engineering decision. I was looking for a tent for autotourism for a hot climate. Found a beautiful copy. Two entrances-will blow the breeze. The top layer is not brought to the bottom-it will ventilate. Arcs are made as an umbrella, the installation took 1 minute (without stretch marks) collection-3 minutes. Heavy for hiking, where it is necessary to save every gram, but for autotourism is an ideal solution.
I collected at home, I like everything. How will behave in nature, I do not know, the weather does not allow yet to go to rest...
Super fast delivery!!! 3 days in Tula region. 6 Seconds Out! Collect a little longer. Now it remains to test in the hike!
The apartment was very large and couldn't break down. Seller krasavchegg. delivered to MSc in a week.
The tent is good, but there was not enough space in the apartment to open it, the material of the tent is thin (but for this money-will go) all sewn qualitatively, the marriage did not find.
Thank you so much! Reached Sakhalin in 2 weeks
Everything is fine. To Cork in nine days. The quality is good, all the whole, packed perfectly. Fold and unfold one pleasure. 5 sec. recommend
Tent came fast,
Nice tent. Delivered to St. Petersburg in 4 days. The courier brought to the house. Installation is really 1 minute. Same for assembly. To understand the Assembly, I had to watch the video on the order page.