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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in USA will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On all orders
No questions asked return policy
We're always there for you
It took a very long time to arrive. The item is quite good for the price. Laser cuttings are clean. Not bad a material(stainless steel seems average+ quality). Just the packaging is not good. Came in a plastic bag. Part of the product is pressed and damaged. I understand that for this cheap price, it seems inevitable. However, I would pay $ .50-1.0 more for the safety of the product. Happy selling dear supplier.
Качественный товар, брать можно.
Прикольная штучка. Спасибо!
хорошая штучка, обалденно для для походов.
Very convenient, easy to dial tea, tea brewed wonderful, easy to clean))
It did not immediately work out)), the original thing, though, for high mugs or glasses, I have not used it yet, and I'm not sure about the convenience.
It's fine. The only "but" is that shaking up the sleeping infuser, A little remains at the very tip and from there it is removed only by running water.
Beautiful toy). If it rusts, I'll add a tip. Inside will fit not a lot of tea-you will not be able to make a large mug of strong tea. Personally, I love very weak, so I'm happy.
Delivery very fast ordered 2 PCs one strainer perfectly works the second with a small deformation. There are small problems with opening but I think after several times of use, the work to improve the packaging came without protecting the star removed from per defect
Пришёл товар совсем не тот. Продавец пошёл на встречу, спор в мою пользу. Закажу ещё раз. Попытка номер два.
Attention! Attention! Attention! EPN he is a backit-rear-wheel cheater hoesos and pidoras cheaters! Кешбeк service EPN/backit-kicks people for money. Blocks the account and does not pay keshbek! Constantly does not count the transitions and includes a fool!