Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of S4kart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://s4kart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bag, came weeks after three in SPB, packed very well, inflated package outside and inside))) nowhere did not dare! All right! Thank the store!
Excellent handbag, stylish, neat, small. There's nothing left, the fittings are decent. There's a little smell, I think it'll get out fast. Came well packed, inside the package with air, so don't bother, no fail. To Moscow reached in 2 weeks, with the store did not communicate, the track was tracked
The handbag is very cool. Came in three weeks, despite the Chinese New Year. Came in the pollen, there was a filler in the bag itself, so nothing bothered. Not immediately realized how the opening looks very stylish and expensive. Interesting design. I'm very happy.
Nice bag. Came well packed, did not crumple. The color is chocolate, pleasant. The accessories are beautiful color of yellow gold. Versatile bag. Suitable for summer with jeans and T-shirt and autumn with a coat. Small, but everything you need is placed: phone, keys, lipstick, powder, glasses, purse. Height 15 cm, width on the bottom edge 19,5 cm, side wall 7 cm. The strap is adjustable in length, it is removable. Very satisfied with the purchase. I want the same in a different color.
The bag is good, made practically perfect. The store turned out to be in good faith, returned some of the money for the minus of the bag. Cons: The Smell, did not breathe in a week and still holds. Also on the bag there was a stain of glue and the edging began to waste, photo attached. In addition, when closing the bag, it sweats. But due to the return of part of the money for the bag, you can close your eyes to these shortcomings. I hope it will last more than one season. Inside only one side pockets, the chain is good, removable. The packed was great, inside the air pack. The bag didn't seem to come in less than a month. It was hard to track, but it's okay. I advise you to buy.
Good handbags, came in three weeks, beige slightly crumpled from below, but not critical, you can straighten
She's so beautiful! And the quality is good) looks very interesting! Advise)
The bag is great. The order reached Nizhny Novgorod in 16 days. Was packed very well (inside the inflatable package), no faults. The quality matches the description and photos. There was a strong enough smell, but I think it will get out quickly.
Waited!!! Great bag. Just like the picture. Seller recommend. Thank you❤
The bag fully matches the photo, light, the seams are smooth, there is a smell, but I think it will blow out quickly, the hardware without defects, the store sent the order the next day, the bag reached Bashkiria in 2 weeks, packed well inside was air bag, outside the puff film.