Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of S4kart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://s4kart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came relatively quickly, work, but the quality of the sound is delighted to wish the best, I doubt that they are waterproof, took for 115 rubles, in general was satisfied)
The product was a month and a half. Put it in the mailbox. Charging on headphones 100%. Quality seems good. Later will be seen
Good quality for low price + 5
The goods came to Sochi in three weeks. Everything corresponds to the photo. Everything works. thank the store recommend.
Yes, the sound is 3, weak but the price can be seen, came in the package with the charging cord everything works. Okay.
13.03.20 ordered-24.04.20 came. Thrown in the mailbox. Headphones came charged at 80- 90% sound normal. Without Bass of course. But for 140 R. I don't think they should be. Already ordered these for Ali from another store. That's what I ordered from another child.
Headphones just fire for such a price! Sound quality, charging keeps long! Detailed review you can look at my YouTube channel-"China here" just like we have reviews on the channel and other worthy headphones YouTube channel-"China here"
Not exactly wow. But for such a price it is true wow. Sounds normal
tnks store for 1 item gift. god bless u and your whole family
Paid 06.02 sent 16.02 received 29.04. Shipping Cainiao super economy for special goods is free, the track was tracked only until the status "arrived to destination country" it was 29.03. The parcel was thrown into the mailbox. Bought for 120,55 rubles. Dop was lying in the zip pack. The bodies snuck fast. Charging enough hours for 4-5. The sound is good, not deaf. But in the left earphone it's louder. Made qualitatively (as headphones for 600 rubles) it is visible that does not fall apart. All buttons work. Like that if you do not listen to music for example min 3 automatically they do not turn off. Minus with each connection, the volume is always at the maximum. And that's great. I had similar headphones broke after 3 months just stopped working one of the headphones, the wires did not light up.